Polaris Vanguard

Polaris Vanguard is a specialist in speech analytics, which is a technology to data mine call recordings for behaviors that are linked to important metrics like lower average handle time, better sales conversion and higher customer satisfaction. The company deploys Six Sigma methodology, using data that comes from speech analytics. What is unique about Polaris Vanguard, is very sophisticated detection capability. For example, only Polaris Vanguard can consistently and accurately find abstract events like ”building rapport with the customer” or “using open probes to uncover customer needs.” This amazing capability means that you can now literally map out all of the relevant behaviors that occur throughout the course of every call, and that is precisely the level of detail that is needed for performance improvement projects that move the needle on KPIs and achieve financial benefits.

In summary, speech analytics has been quietly evolving over the past couple of years. If you have not seen a demonstration within the last year or so, you will be completely amazed at what the best-in-class version of this technology can do today. Polaris Vanguard has a local branch in Manila and can be reached via email at info@PolarisVanguard.com.