Sponsors

Polaris Vanguard is a specialist in speech analytics, which is a technology to data mine call recordings for behaviors that are linked to important metrics like lower average handle time, better sales conversion and higher customer satisfaction. The company deploys Six Sigma methodology, using data that comes from speech analytics. What is unique about Polaris Vanguard, is very sophisticated detection capability. For example, only Polaris Vanguard can consistently and accurately find abstract events like ”building rapport with the customer” or “using open probes to uncover customer needs.”